Ordering & Payment

ONLINE ORDERS
You may use our convenient online ordering in the Shop Online section of our website, and for current registries in the Wedding Registry section of our website. Please note that at this time, Online Shopping orders and Wedding Registry orders must be placed separately.  Online Shopping orders being shipped to different addresses must be placed as separate orders.  We accept Master Card, Visa, American Express, and Discover for payment.

PHONE ORDERS
We love to chat with our customers! If you have questions about products, special instructions for your purchase, or would prefer to place your order by telephone, we will be happy to help you.

Our phone numbers are:
757.483.6171 for Hampton Roads
800.662.6171 toll free for the continental US

We are available for phone calls:
Monday - Friday 9:00am - 12:00 noon EST
During other hours, leave us a message and we will get back to you promptly.

BUY ONLINE, PICK UP IN STORE
When you order from our Shop Online department, and for current Wedding Registries, you will have the option to place your order online and pick it up via curbside pickup. After you place your order and choose the pickup option, we will contact you for further details about your pickup.

SALES TAX
Orders placed from the state of Virginia, or delivered to the state of Virginia, will be charged Virginia sales tax.

BACKORDERS
If an item you have ordered is out of stock, you will be notified immediately with an expected delivery date. You will have the option to either maintain your order, or cancel it.

ERRORS
Although we strive for accuracy on our website, a mistake can happen. In the instance of a mistake, we reserve the right to correct prices or information.

Shipping Information

18th Century Merchant offers Ground Shipping via UPS to the Continental US. Orders are usually shipped within 3 business days of receipt. We do not ship on Saturday or Sunday. Our shipping rates are as follows:

Merchandise Total        Shipping Charge per Shipping Address
Up to $25.00 . . . . . . . . . . . . .  $9.00
$25.01 - $75.00 . . . . . . . . . . .$12.00
$75.01 - $125.00 . . . . . . . . . .$15.00
Over $125.00 . . . . . . . . . . . . .$18.00

Returns and Exchanges

We hope you are delighted with your purchase. If you are not, simply return your purchase within 30 days of receipt for a full refund or exchange. Please note that shipping is not refundable, and personalized items and sale items can not be returned. Please contact us via phone or email to make a return.